HOTEL MANAGER

WHO WE ARE:

We love what we do, and what we do is important. We believe that everyone should leave feeling better – this means not just our clients, but also our teammates. We hire unique individuals who work together to create over-the-top memorable experiences. We recognize that every member of the team contributes to the success of Live In The Moment (ITM).

ITM is a Hospitality Management Group based in Las Vegas, Nevada. We specialize in Nightlife, Entertainment, Restaurants, and Hotels by conceptualizing, developing, and leading brands to success. We identify and set trends that enable businesses to sustainably grow. Our actions always have your brand, operation, and client in mind.

We thrive on creating and implementing new ideas and innovations that make a relevant and long-lasting impact on the business as well as the market. The net result is a unique product resonating with people that in turn makes the world a happier place. Our core focus is to deliver “Best in Class” lifestyle and hospitality projects to markets that yearn for cutting-edge experiences

YOUR MISSION:

Should you decide to accept it…

A resourceful Hotel Manager is responsible for meeting all revenue, profitability, and quality goals in addition to restaurant performance metrics.  This individual will ensure efficient operation and maintain high production, productivity, quality, and customer-service standards.  They will effectively manage operations with passion, integrity, and knowledge while promoting the culture and values of The Retreat.

The Hotel Manager is a key influencer in the food and beverage department, orchestrating the magic of the guest dining experience by leading a team of passionate individuals.  Oversees the day-to-day operation of food service in all outlets.  Also, assists Group Sales Manager operate and execute events held on property.  The ideal Hotel Manager will coordinate all hotel activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on the hotel’s mission, guests’, employees’, and owner’s satisfaction.

THE NITTY-GRITTY:

What exactly you will be doing…

In helping you understand your role in working for a progressive, environmentally conscious, world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your supervisor(s)/manager(s) not listed below in the constant quest to provide “out of this world” customer service experience for our client:

  • Is responsible for achieving optimal guest satisfaction and a positive working environment to attain all set objectives.
  • Guest Interaction. This is not an office job. Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to the FOH and BOH. You will handle guest issues directly, with confidence and achieve positive results. Your presence to guests and team is actively seen on the floor.
  • Other Responsibilities: The main priority is the guest experience, monitoring the floor, training and consistent leadership. However, there is still work to be done. Schedules must be completed to balance needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, china, glass, equipment, etc must be monitored daily. All human resource aspects must be completed according to protocol.
  • Should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.
  • Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.
  • Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes.
  • Manage the various Department Heads.
  • Handling complaints and service recovery.
  • Appraise personnel’s performance and provide feedback to nurture a positive working environment.
  • Ensure guest satisfaction through food quality checks and responsiveness to guest complaints.
 
Job Category: Manager
Job Type: Full Time
Job Location: Las Vegas

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CONTACT US



ITM operates as one global community reaching cities like Miami, Las Vegas, Phoenix, San Francisco,
Mexico City, San Diego, and Salt Lake City. Are you Ready to contact ITM today?

Phone:

(725)-259-4880

Address:

1421 E. Sunset Rd Suite 20
Las Vegas, NV 89119

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    Success is a discipline. It comes from applying our core values into all things daily.
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    A hospitality development and management group leading teams of
    people to market, profitability, and long-term stability.